Terms & Conditions

A booking is considered confirmed only after the booking process has been successfully completed through the website and any required payment or confirmation requirements have been fulfilled.

The guest is responsible for ensuring that:

• booking information is accurate
• guest names are correct
• dates are correct
• number of guests is correct
• the selected room/package is correct
• contact information is accurate

The booking confirmation should be retained by the guest. Where the booking system provides a booking reference, guests should use that reference when contacting Pleasure Homestay about their reservation.

All guests must provide valid government-issued photo identification at check-in as required by applicable rules and property procedures, for example Aadhaar, Passport, Voter ID, Driving Licence or other accepted government-issued identification.

Only registered guests are permitted to stay at the property. Visitors or additional guests may require prior approval from the property management.

The guest is responsible for ensuring that all information submitted during booking and check-in is accurate.

Guests must follow the property's published check-in and check-out timings, as displayed during the booking process or communicated by the property.

Early check-in and late check-out are subject to availability and may involve additional charges where applicable.

Guests may be required to complete identification and registration procedures before occupying their room.

Payment requirements depend on the booking type and the payment terms displayed during the booking process. The applicable price, taxes, fees, payment requirement and booking conditions are shown to the customer before the booking is completed.

Guests are responsible for completing any required payment within the stated timeframe. A booking may not be considered confirmed where required payment has not been successfully completed.

Cancellation and refund conditions applicable to a booking are those displayed to the customer during the booking process and/or stated in the applicable booking confirmation.

Cancellation eligibility may vary depending on the property, room, booking dates, package, promotional offer or booking type.

Requests to change dates, number of guests, room, property, package, meal requirements or event requirements are subject to availability and the applicable booking conditions.

A change is not considered confirmed until the customer receives confirmation through the applicable booking system or from Pleasure Homestay. Additional charges or differences in price may apply where applicable.

Group bookings may be subject to different availability, occupancy, payment and cancellation conditions.

The guest making the group booking is responsible for providing accurate information regarding the number of guests, required rooms, dates, food requirements and special requirements. The property may require additional information or confirmation for larger groups.

Day outing bookings are subject to availability, the selected date, number of guests, applicable package inclusions, payment terms and cancellation conditions.

Only the facilities and services specifically included in the selected day-outing package are guaranteed. Access to accommodation is not included unless explicitly selected and confirmed.

Celebrations, parties and private gatherings are subject to prior booking and property availability. Where applicable, the booking may include the venue, food, accommodation or other agreed services — only the services specifically included in the confirmed booking are guaranteed.

At the Bishnupur property, the rooftop restaurant can accommodate small celebrations of up to 30 guests, subject to prior booking and availability.

Events must comply with property rules, applicable laws and any restrictions communicated by management. The property may restrict activities that create excessive noise, safety risks, damage, disturbance or inconvenience to other guests or neighbours.

Guests are expected to respect the property, staff and other guests; maintain reasonable noise levels; follow safety instructions; maintain cleanliness; use facilities responsibly; comply with applicable laws; and respect local culture, traditions and the surrounding community.

Guests are responsible for the conduct of members of their party and visitors permitted by them.

The following rules apply unless a property-specific rule provides otherwise:

• Only registered guests may stay at the property.
• Visitors and additional guests require prior approval where applicable.
• Excessive noise and disruptive behaviour are not permitted.
• Smoking is prohibited in restricted areas.
• Open flames and hazardous materials are prohibited except where expressly permitted.
• Illegal activities and prohibited substances are strictly prohibited.
• Parties, events, commercial activities or cooking outside approved arrangements require prior permission.
• Guests must follow safety instructions provided by management.
• Guests must report accidents, illness, security concerns or other emergencies promptly.
• Guests must respect the property, its staff, other guests and the surrounding community.

Guests may be responsible for reasonable costs arising from damage to rooms, furniture, fixtures, equipment or property facilities where the damage is caused by the guest or members of their party through misuse, negligence or intentional conduct.

Guests should report accidental damage to management as soon as possible.

Guests are responsible for taking reasonable care of their personal belongings during their stay. Guests should not leave valuable belongings unattended.

Food and dining inclusions depend on the selected property, room/package and booking. For example, Kalimpong stays may include food where stated in the applicable booking, and Bishnupur accommodation includes complimentary breakfast where applicable.

Only food or dining services specifically included in the booking are guaranteed. Food preferences, allergies and dietary requirements should be communicated through the appropriate booking process where supported.

Visitors may use the website only for lawful purposes. Users must not misuse the website, attempt unauthorized access, interfere with website functionality, introduce malicious code, copy or reproduce protected content without permission, submit false or misleading information, or use the website to conduct unlawful activities.

The website content is provided for general information and may be updated from time to time.

Room availability and pricing displayed on the website are subject to change. The price applicable to a booking is the price shown during the booking process and confirmed at the time of booking.

Availability is not guaranteed until the booking has been successfully confirmed. Where taxes, fees or additional charges apply, they are displayed before the booking is completed.

Pleasure Homestay may need to modify, suspend or temporarily restrict certain facilities or services because of maintenance, safety requirements, weather, operational conditions, government restrictions or circumstances beyond reasonable control.

Where a confirmed booking is materially affected, the property will communicate applicable options according to the circumstances and applicable booking terms.

Pleasure Homestay will take reasonable steps to provide the services described on the website and in the confirmed booking. However, certain circumstances may affect the availability or operation of facilities and services.

Nothing in these Terms & Conditions should be interpreted as excluding or limiting any rights or protections that cannot legally be excluded or limited under applicable law.

Guest information submitted through the website is handled in accordance with Pleasure Homestay's applicable data-handling practices, and is used only to manage bookings and guest communication.

For questions relating to bookings, accommodation or these Terms & Conditions, guests may contact Pleasure Homestay through the contact methods published on the website.

Pleasure Homestay may update these Terms & Conditions from time to time. The latest version will be published on this page. Where appropriate, significant changes may be communicated through the website or other applicable channels.

Last updated: 14 September 2026